10 a.m. to 5 p.m. Tuesday through Friday. You may e-mail or
fax orders 7 days a week, 24 hours a day.
All retail customers must pre-pay by any major credit card
or mail a personal check or money order before order is
shipped. Any wholesale customers desiring wholesale rates
are required to fax or e-mail us a copy of your license or
sales tax identification number with two trade references.
Wholesale orders are shipped cash C.O.D. or pre-payment by
credit card until trade references have been verified.
All prices represented on this web site are current retail
prices. Retail rates apply to anyone who has not forwarded a
copy of a license or sales tax identification certificate.
Standard wholesale rate is 50% of retail pricing on
reproductions and 40% of retail pricing on all gift items.
Minimum order for wholesale orders is $100.00. A $10 service
charge will be added to orders that do not meet minimum
requirements. Standard distributor rate is 50% of wholesale.
An order of 100 prints (of one image, no assortments)
constitutes distributor rates. We reserve the right to
retain exclusive distributor rights on chosen images.
All prices are suggested retail prices. Prices on open
edition prints are standard. Limited edition prices are
subject to change without notice according to appreciation,
availability or as quantities decrease.
All orders must be pre-paid by personal check, money order,
Mastercard, Visa, American Express or Discover before order
is processed. All wholesale orders must be pre-paid by
company check, money order, Mastercard, Visa, American
Express or Discover before order is processed. C.O.D. orders
are only shipped to customers with established accounts with
The Art Of Poncho or www.larryponchobrown.com
UPS will only accept money orders or certified checks for
C.O.D. orders. Foreign orders must be paid in US dollars.
Company check acceptance or net 30 day accounts available
with approved trade references. Invoices over 60 days on
accounts, will be shifted to permanent pre-pay status.
Returned C.O.D. checks will be charged a $35.00 service
charge, and will be shifted to permanent pre-pay status. No
All orders are shipped U.P.S. ground service unless
otherwise requested. We also ship Federal Express on
request. Prints are shipped with care however shipments
received damaged should contact their local U.P.S. claims
office or the freight company and arrange an inspection in
the same tube or carton your order was packed in. Then
notify us. Without these actions, we will be unable to file
meaningful damage claims. Our standard C.O.D. charge is $8.00 and
flat rate shipping charge is $25.00. Special shipping such
as next, second day, three day select or Saturday shipments
will be charged accordingly.
Due to the delicate nature of art,
refunds will not be honored after 48 hours of receipt of
order. We will however establish a store credit in that
amount toward any item from our website or warehouse. If a
shipment is incorrect, damaged, lost, or stolen we will
replace any shipments that have followed our Return Policy.
In the event of a rare double billing, credit cards will be
credited immediately after notification accompanied by a
faxed statement. If a customer is totally dissatisfied with
a product we will refund the amount of the product minus
shipping, return call tag, C.O.D, and insurance fees within
24 hours of receipt of order.
Refuse any packages with obvious visual damage. Due to the
delicate nature of art, returns and exchanges will not be
honored. Requests for call tags and damaged replacements
must be made within 48 hours of receipt of order or they
will not be honored. All packages returned from wholesale
shipments due to customer refusal on delivery or exceeded
will call time at UPS will be restocked without further
notice to customer, unless previous arrangements have been
made. Any orders requiring reshipping because of refusal or
a missed delivery, will be recharged for shipping. No orders
will be accepted from your company if two orders are
returned to us. No exceptions.
Listed sizes are paper sizes. Every attempt has been made to
provide accurate measurements and color representations,
however some variations do occur. All works featured on this
web site are copyrighted by the artists. Any duplication
from this web site is prohibited without written consent
The Art Of Poncho or
www.larryponchobrown.com We are not responsible
for incorrect pricing or items featured on this web site,
and apologize in advance for any errors.